When Podium approached Shane Corrigan, Store Manager at Wilson Diamonds, about how streamlining the collection of online reviews could allow him to capture feedback that was more representative of the typical customer experience, he jumped at the opportunity.
Ultra Clean Car Wash
Sheila Humphrey has worked at Ultra Clean Car Washfor 14 years. Over that time she has built strong relationships with all of her regular customers. Up until recently, those relationships didn’t manifest themselves in the form of online reviews. In the past, Humphrey would ask customers from time to time to leave a review, but there was no effective way to track or followup on the invitations.
Tim Dahle Nissan
When Mark Winters, eCommerce director at Tim Dahle Nissan, joined the dealership in 2015, he had a keen understanding of the importance online review scan play. Winters is a veteran of the industry and sees reviews as an integral part of a dealership’s messaging– on par even with advertising.
The Smile Studio
After 12 years of operating a joint dental practice, Dr.Chad Ellis, owner and dentist at The Smile Studio, set out to start his own business. Because his partner was retaining the old practice and patients, Ellis would need to build up the online reputation for the new practice from scratch.
When Julie Woods was promoted to Digital MarketingManager at Taylor Automotive in late 2015, she knew the business had an online review problem. Despite delivering stellar service to its customers, Taylor Automotive’s overall rating on Google was under 3 stars.This was a problem because the dealership was spending thousands of dollars on traditional advertising to attract new customers, only to turn them off with bad reviews.
Central Utah Clinic has been a trusted medical provider in Utah for more than 50 years. The organization wanted to maintain its stellar image as it began the process of rebranding to Revere Health in 2015. As part of that process, the marketing team at Revere Health wanted to take control of its online reputation as it transitioned to the new brand.
With 32 years experience as a Merry Maids franchise owner, Jason Skillingberg knows the value of keeping his customers happy. He has deployed a number of different programs to collect feedback and ensure his customers are receiving a top-notch experience with his franchises.
Etheredge Chiropractic has done business in The Villages, the largest retirement community in the US, almost since its inception. In the beginning, the practice was able to rely mostly on word of mouth to attract new patients. But as the community has grown rapidly, both in number of residents and the number of competing chiropractors, Etheredge Chiropractic has had to increase its marketing efforts to stand out from the competition.
Devons Fine Jewellers
Purchasing jewelry is a very personal process for consumers.They are often buying a gift to commemorate significant events in their lives like engagements,weddings, and anniversaries. Because of this, they take extra special care to make sure the purchase process goes smoothly, spending hours onliner esearching to find the right jeweler.
Big Dog Satellite
With seven locations spread across Idaho, Colorado,Iowa, and Puerto Rico, Big Dog Satellite is keenly aware of the importance of local search marketing. Mitch Workman, Digital Marketing Manager at Big Dog Holdings, is focused on growing and enhancing the company’s online reputation, while highlighting the good work the company’s employees are delivering to customers.